FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Shipping Policy
We offer FREE standard shipping within the US on orders over $59.
Upgraded expedited shipping is available at an additional charge and has a 1-4 day processing time in addition to the shipping time.
When will my order ship?
We'll start working on your order right away and aim to send out orders in the order they were received. Usually, orders are shipped within 2-5 business days after we get them. During big sales, like Site-Wide Sales or Seasonal Sales, it might take a bit longer, around 5-8 business days, from when we receive your order to ship it out.
How are my items shipped?
We prepare and send out your items based on when we receive your order. Some items can't be shipped together. For example, if you buy both luggage and a dress, we'll have to send them in separate packages. If part of your order arrives first, please understand we're working hard to get the rest of your items to you as quickly and as close to the initial delivery as we can.
Returns
How do I return an item?
To initiate a return, the original purchaser must notify us within 14 days of receiving the order. The item must be new, unwashed, and in its original packaging with all tags attached.
Returns must be completed within 30 days of receipt. Failure to meet these conditions will result in denial of the request. Any denied or non-compliant returns will be sent back to the customer at their expense.
If you need to return or exchange an item, simply download the Returns Form provided or use the packing slip included in your order. Complete the form and include it with the returned items. You'll receive an email notification once we've processed your return and issued a refund. For exchanges, please contact service@cottoncastle.com to ensure availability.
We reserve the right to refuse refunds for items that do not meet our return criteria. Customers are responsible for the cost of return shipping for items sent outside the specified timeframe or not approved for return.
How long does it take to process my return?
We'll process the refund within a week of receiving the return.
Can I exchange for a different item?
Yes, please contact us